1. Company Information

Company name: Balleez

Legal status: Sole Trader

Registered address: Rue du Grand Passage, Colfontaine 7340, Belgium

VAT number: BE1021938352

Email: info@balleez.com

Website: https://www.balleez.com

 

2. Nature of Activity

Balleez is an online retailer specialising in the sale of footwear (shoes). Products are sold exclusively to customers based in the United Kingdom through the website www.balleez.com.

 

3. Consumer Rights

3.1 Right to Cancel (14-Day Cooling-Off Period)

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving any reason.

To exercise your right to cancel, you must inform us at info@balleez.com before the cancellation period has expired. You must then return the goods within 14 days of notifying us of your cancellation.

 

3.2 Return Policy

Balleez offers an extended voluntary return period of 30 days from the date of delivery. To be eligible for a return:

•        Items must be unused, unworn, and in their original packaging

•        Items must be returned in the same condition in which they were received

•        Proof of purchase must be provided

 

To initiate a return, please contact us at info@balleez.com with your order number and reason for return. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly described.

 

3.3 Refunds

Once we have received and inspected the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 14 days.

 

3.4 Faulty or Damaged Goods

Under the Consumer Rights Act 2015, you are entitled to a repair, replacement, or refund if goods are faulty, not as described, or not fit for purpose. Please contact us immediately at info@balleez.com if you receive a faulty or damaged item.

 

4. Payment

Balleez accepts the following payment methods:

•        Visa card

•        Credit card

•        PayPal

 

All transactions are processed securely. Balleez does not store your payment card details. Prices are displayed in British Pounds Sterling (GBP) and are inclusive of any applicable taxes.

 

5. Delivery

Balleez currently ships exclusively to addresses within the United Kingdom. Delivery times and costs will be clearly displayed at checkout before you complete your purchase. Estimated delivery times are provided for guidance only and are not guaranteed.

Risk in the goods passes to you upon delivery. If your order has not arrived within the estimated delivery period, please contact us at info@balleez.com.

 

6. Data Protection and Privacy

6.1 Data Controller

Balleez, trading as a sole trader, is the data controller responsible for your personal data collected through www.balleez.com.

 

6.2 Data We Collect

We collect and process the following personal data:

•        Full name

•        Delivery and billing address

•        Email address

•        Payment information (processed securely by third-party providers)

•        Browsing data and cookies (see Section 7)

 

6.3 Legal Basis for Processing

We process your personal data on the following legal bases under the UK General Data Protection Regulation (UK GDPR):

•        Performance of a contract: to process and fulfil your orders

•        Legitimate interests: to improve our website and customer service

•        Legal obligation: to comply with applicable laws and regulations

 

6.4 ICO Registration

As a business collecting personal data from UK customers, Balleez is registered with (or in the process of registering with) the Information Commissioner's Office (ICO).

ICO Registration Number: [TO BE COMPLETED — Register at https://ico.org.uk/registration]

 

6.5 Your Rights

Under UK GDPR, you have the following rights:

•        Right of access to your personal data

•        Right to rectification of inaccurate data

•        Right to erasure ('right to be forgotten')

•        Right to restriction of processing

•        Right to data portability

•        Right to object to processing

 

To exercise any of these rights, please contact us at info@balleez.com. We will respond within one month.

 

6.6 Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Order data is generally retained for 6 years in accordance with UK tax law.

 

6.7 Third-Party Processors

Your data may be shared with third-party service providers who assist us in operating our website and processing orders, including:

•        Shopify Inc. (e-commerce platform)

•        PayPal Holdings, Inc. (payment processing)

•        Shipping and logistics providers

 

These providers are bound by data processing agreements and are only permitted to use your data for the specific purposes we instruct.

 

6.8 International Transfers

Your data may be transferred to and processed in countries outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the ICO.

 

7. Cookie Policy

Our website www.balleez.com uses cookies to improve your browsing experience and to analyse website traffic. By continuing to use our website, you consent to our use of cookies in accordance with this policy.

 

7.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites remember your preferences and understand how you use the site.

 

7.2 Types of Cookies We Use

•        Essential cookies: necessary for the website to function correctly (e.g., shopping cart, session management)

•        Analytical cookies: help us understand how visitors interact with our website (e.g., Google Analytics)

•        Marketing cookies: used to track visitors across websites and display relevant advertisements

 

7.3 Managing Cookies

You can control and/or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information on managing cookies, visit www.aboutcookies.org.

 

8. Intellectual Property

All content on www.balleez.com, including but not limited to text, images, logos, graphics, and product descriptions, is the property of Balleez or its content suppliers and is protected by applicable intellectual property laws.

You may not reproduce, distribute, or exploit any content from this website without our prior written consent.

 

9. Limitation of Liability

Nothing in these legal notices shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under English law.

Subject to the above, our total liability to you in connection with any order shall not exceed the total price paid for the goods in that order.

 

10. Governing Law and Jurisdiction

These legal notices are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these notices or your use of www.balleez.com shall be subject to the exclusive jurisdiction of the courts of England and Wales.

As a consumer, you also benefit from any mandatory provisions of the law of the country in which you are resident.

 

11. Dispute Resolution

If you have a complaint or dispute, please contact us first at info@balleez.com. We will do our best to resolve the matter amicably within a reasonable timeframe.

If we are unable to resolve the dispute, you may refer the matter to an Alternative Dispute Resolution (ADR) provider. You may also use the Online Dispute Resolution (ODR) platform provided by the European Commission: https://ec.europa.eu/consumers/odr.

 

12. Updates to These Legal Notices

Balleez reserves the right to update these legal notices at any time. The date of the last update is indicated at the top of this document. We encourage you to review this page periodically to stay informed of any changes.

 

13. Contact Us

For any questions regarding these legal notices, please contact us:

Email: info@balleez.com

Website: https://www.balleez.com

Address: Rue du Grand Passage, Colfontaine 7340, Belgium